Terms & Conditions
Understand the Connect Now account, number-order and subscription workflow before using the service. Contact Netca Solutions LLC about questions or an account-specific issue.
Contact the companyService scope
Connect Now provides account-managed number profiles and access to supported communication functions through the customer portal and Android application. Provider availability and number capabilities determine which functions a selected number supports.
The parent company publishes separate Netca Solutions Terms & Conditions. This service overview does not silently add unrelated development-project terms to a number subscription.
Accounts and ownership
Use accurate registration information and protect your account credentials. Account review or suspension can affect service access. A customer may manage multiple profiles under their account.
A provider number is assigned to one profile owner at a time. An administrator can attach an available already-owned number to an appropriate customer profile; this is not independent allocation of the same line to several unrelated customers.
Orders, payment and activation
Country listings and live number results are subject to provider availability. Selecting a number is not a completed purchase. Availability is checked in the existing order workflow.
Payment confirmation, customer approval, profile approval and provider fulfillment are separate requirements. Local identity, address or registration requirements may need to be completed before service activation.
Subscriptions and renewal
Published number subscription prices are $4.99 for one month, $8.99 for three months and $30 for twelve months, in USD. Confirm any usage charges, taxes or additional requirements applicable to your intended use.
The configured workflow includes seven grace days after the paid period. Check your profile dates and renewal workflow. Automatic collection of a renewal payment must not be assumed unless your configured payment method explicitly supports it.
Suspension, expiry and legacy profiles
Nonpayment, expiry, account review and administrative suspension may affect service state according to the configured workflow. Contact support if a state appears incorrect.
Grandfathered legacy profiles may have no automatic expiry. A manual assignment does not by itself establish a paid subscription, guarantee continued provider ownership or create a new renewal date.
Acceptable use and restrictions
Do not use the service for deceptive, abusive or unlawful communication. Respect recipient consent, opt-out requests, carrier restrictions and country-specific registration requirements.
Not every number supports SMS, MMS, verification codes, all destinations or advanced calling functions. Do not rely on Connect Now as your only method of emergency communication.
Availability and support
Connectivity, device permissions, provider incidents and upstream resource availability can affect the service. A voicemail record may exist even when recording retrieval or a transcript is unavailable.
Report the relevant profile, event time and visible error through Contact us. This page does not publish an unapproved uptime guarantee or resolution-time commitment.
Cancellation, refunds and questions
Contact support with the relevant account and order reference for a cancellation, refund, transfer or billing dispute. Any decision must be reviewed against the applicable payment, provider and company policies.
Requests are reviewed individually, subject to applicable law, payment status and provider requirements. Seek clarification before purchase if a cancellation, transfer or billing condition matters to your intended use.